Root Cause

• Incorrect account configuration: The bank account is not properly configured for processing payments or specific transaction types.

• Unsupported transaction settings: The account does not support certain payment methods, currencies, or transaction flows.

• Missing required account features: The account lacks necessary permissions or features needed for completing the transaction.

• Payment gateway misconfiguration: Incorrect setup in the payment gateway is preventing the transaction from processing successfully.

Troubleshooting and Solutions

• Ask the customer to retry the transaction after ensuring that the correct account is being used.

• Recommend your customer to contact the bank and confirm that the account is configured correctly for the intended transaction type.

• Contact the payment gateway support team if the issue persists despite using the correct account configuration.

• Advise the customer to use an alternative payment method if immediate completion of the transaction is required.

• Review your payment gateway configuration to ensure all necessary account settings are correctly applied.