Root Cause

• Unsupported currency: The customer's bank account is not configured to handle transactions in the specified currency.

• Account type restrictions: The bank account does not support multi-currency transactions or foreign currency payments.

• Missing currency configuration: The required currency has not been enabled or configured for the bank account.

• Regulatory or regional restrictions: The bank imposes restrictions on handling specific foreign currencies due to compliance or regulatory policies.

Troubleshooting and Solutions

• Ask your customer to contact their bank to confirm if their account supports the specified transaction currency.

• Recommend your customer to use a different bank account or payment method that allows multi-currency or foreign currency transactions.

• Clearly inform customers about supported currencies during checkout to help them select the appropriate payment method.

• Avoid retrying the transaction until the account configuration supports the desired currency.

• Suggest using a currency-compatible account or enabling multi-currency support if offered by the bank.