# gateway.bank_account.account_currency_issue

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The bank account does not support the transaction currency. This happens when the account is not configured for multi-currency transactions or when the specified currency is not available for the account due to bank or regulatory restrictions.

## Recommended Customer Message

We couldn't process your transaction due to an issue with your account settings for the selected currency. Please contact your bank for more information.

## Root Cause[](#root-cause)

-   **Unsupported currency:** The customer's bank account is not configured to handle transactions in the specified currency.
-   **Account type restrictions:** The bank account does not support multi-currency transactions or foreign currency payments.
-   **Missing currency configuration:** The required currency has not been enabled or configured for the bank account.
-   **Regulatory restrictions:** The bank imposes restrictions on handling specific foreign currencies due to compliance or regulatory policies.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to contact their bank to confirm if their account supports the specified transaction currency.
-   Recommend the customer use a different bank account or payment method that allows multi-currency or foreign currency transactions.
-   Clearly inform customers about supported currencies during checkout to help them select the appropriate payment method.
-   Avoid retrying the transaction until the account configuration supports the desired currency.
-   Suggest using a currency-compatible account or enabling multi-currency support if offered by the bank.