Root Cause

• Insufficient funds: The account does not have enough balance to complete the transaction.

• Bank declined the transaction: The issuing bank declined the transaction without specifying a detailed reason.

• Account restrictions: The bank account has certain limitations or restrictions preventing successful transactions.

• Incorrect account details: Invalid or incorrect bank account information was provided during the transaction attempt.

Troubleshooting and Solutions

• Ask the customer to verify and correct their bank account details if necessary.

• Recommend your customer to use a different payment method or bank account to complete the transaction.

• Suggest your customer check their account balance and resolve any funding issues before retrying.

• Retry the transaction after confirming that the account is active and has sufficient funds.

• Advise your customer to contact their bank if the decline continues despite having correct account information and sufficient balance.