# gateway.bank_account.account_unverified

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The bank account has not completed the required verification process. This happens when mandatory verification steps, such as micro-deposit confirmation or document submission, have not been completed.

## Recommended Customer Message

Your bank account has not been verified. Please follow the verification process provided by your bank or financial institution to complete the setup.

## Root Cause[](#root-cause)

-   **Pending verification:** The customer's bank account has not completed the mandatory verification process required for transactions.
-   **Incomplete micro-deposit verification:** The customer did not verify the micro-deposit amounts sent by the payment gateway or bank. This is applicable only for certain Direct Debit schemes.
-   **Documents not submitted:** Required identity or account ownership documents have not been provided to the bank.
-   **Bank policy restrictions:** Some banks restrict transactions until the verification process is fully completed.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to complete the bank account verification process as instructed by their bank or financial institution.
-   If micro-deposit verification is required, ensure the customer has checked and confirmed the deposited amounts.
-   Retry the transaction only after the account has been successfully verified.
-   Recommend the customer use an alternative verified payment method if immediate payment is necessary.
-   Clearly communicate the need for account verification before attempting future transactions.