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gateway

gateway.bank_account.country_not_supported

The transaction failed due to an invalid bank country code. The country code provided does not follow the ISO standard or may be spelled incorrectly. Please check the parameter name and ensure the country code conforms to ISO standards before retrying the transaction.

Recommended Customer Message

The country code provided for the bank account is invalid. Please verify the country code and try again. If the issue persists, contact customer support for assistance.

Root Cause

  • Invalid country code provided: The country code entered does not follow the ISO 3166 standard required for bank account processing.

  • Unsupported country for transactions: The payment gateway or bank does not support processing transactions from the specified country.

  • Incorrect parameter usage: The country code parameter in the API or payment form was incorrectly named or formatted.

  • Spelling or formatting errors: Typographical mistakes or incorrect case formatting caused the system to reject the country code.

Troubleshooting and Solutions

  • Verify and enter the correct ISO 3166-compliant country code for the bank account.

  • Confirm that the specified country is supported by the payment gateway for transactions.

  • Review API or payment form configurations to ensure the country code parameter is correctly implemented.

  • Retry the transaction only after correcting the country code.

  • Contact the payment gateway support team if the issue persists despite providing a valid country code.