Root Cause

• Incorrect IBAN entered: The customer entered an invalid or incomplete IBAN for their bank account.

• Invalid IBAN format: The provided IBAN does not meet the country-specific structure or length requirements.

• Typographical errors: Mistakes such as missing characters, extra spaces, or incorrect characters were included in the IBAN.

• Unsupported IBAN country code: The IBAN contains a country code that is not supported for the transaction.

Troubleshooting and Solutions

• Ask the customer to carefully verify and re-enter the correct IBAN.

• Ensure that the IBAN follows the correct format for the respective country.

• Remove any unnecessary spaces or special characters before submitting the IBAN.

• Retry the transaction after confirming that the correct and valid IBAN has been provided.

• Recommend your customer to contact their bank if they are unsure about their correct IBAN.