# gateway.bank_account.invalid_owner_name

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The account holder name provided does not match the name registered with the bank. This happens when there is a mismatch between the name entered during payment and the official name on the bank account records.

## Recommended Customer Message

The name provided with the payment method is incorrect. Try again with the correct name.

## Root Cause[](#root-cause)

-   **Incorrect name entered:** The name provided does not match the official account holder's name as recorded by the bank.
-   **Formatting issues:** The name was entered with incorrect capitalization, extra spaces, or special characters that caused validation failure.
-   **Bank verification failure:** The bank was unable to match the provided name with their records during validation.
-   **Nickname or informal name used:** The customer entered a nickname or variation of their legal name, which does not match bank records.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to verify and re-enter the correct legal name as registered with their bank.
-   Ensure the name is entered without extra spaces, special characters, or incorrect formatting.
-   Retry the transaction after correcting the account holder's name.
-   Recommend the customer contact their bank if they are unsure of the exact name associated with the account.
-   Implement clear field instructions to guide customers on providing the correct name format.