Root Cause

• Unsupported transaction amount: The bank does not support processing transactions for the specified amount, often related to setup or verification transactions.

• Invalid transaction amount configuration: The transaction amount does not meet the bank's minimum or maximum allowed thresholds.

• Account type restrictions: The account does not allow setup or micro-deposit transactions commonly used for verification purposes.

• Regulatory or compliance policies: Restrictions on certain transaction amounts are enforced due to banking regulations.

Troubleshooting and Solutions

• Ask your customer to contact their bank for clarification on allowed transaction amounts and any related restrictions.

• Recommend your customer to use an alternative bank account or payment method that supports the required transaction amount.

• Retry the transaction only after confirming the amount complies with the bank's accepted limits.

• Clearly communicate transaction amount requirements during account verification or payment setup processes.

• If the transaction is part of a verification process, suggest alternative verification methods supported by the bank.