# gateway.bank_account.setup_hierarchy

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

An incorrect account hierarchy or configuration issue. This happens when the bank account has not been fully set up, permissions are missing, or there is a misconfiguration in the payment gateway or merchant account settings.

## Recommended Customer Message

We've identified a setup issue with your account. Please contact our customer support for further assistance.

## Root Cause[](#root-cause)

-   **Incomplete account setup:** The bank account has not been fully configured to support the required transaction types.
-   **Incorrect hierarchy configuration:** The account is linked under an incorrect hierarchy or parent-child relationship within the payment system.
-   **Missing account permissions:** The necessary permissions or roles required for processing transactions are not assigned to the account.
-   **Gateway misconfiguration:** The payment gateway configuration in Chargebee has incomplete or incorrect hierarchy settings impacting transaction processing.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Review and correct the account hierarchy configuration in the payment gateway or your internal system.
-   Ensure all necessary permissions and roles are properly assigned to the account.
-   Retry the transaction only after confirming that the account setup is complete and correctly configured.
-   If the issue persists, contact the payment gateway and Chargebee support team for further investigation and resolution.