# gateway.dispute.charge_not_refundable

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The charge has already been reversed through a chargeback. The payment processor does not allow refunds on transactions that have been disputed and settled via chargeback.

## Recommended Customer Message

The transaction has already been charged back and a refund cannot be issued. For further assistance, please contact your bank or card issuer.

## Root Cause[](#root-cause)

-   **Chargeback already processed:** The customer has initiated and successfully processed a chargeback through their bank, making a refund through the standard process unavailable.
-   **Duplicate refund attempt:** The merchant or customer is attempting to refund a transaction that has already been reversed via a chargeback.
-   **Processor restrictions:** The processor has blocked further refund actions after the chargeback has been completed.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that the transaction has already been reversed via a chargeback, and no further refund is possible.
-   Advise the customer to contact their bank or card issuer for further details regarding the chargeback.
-   Review internal records to ensure no additional refund attempts are made on the same transaction.
-   Provide the customer with transaction and chargeback details if they need documentation for their inquiry with the bank.
-   Implement clear refund policies and proactive communication to minimize the likelihood of disputes escalating to chargebacks.