# gateway.dispute.currency_mismatch

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The dispute was raised in a different currency than the original transaction. Payment processors typically do not support cross-currency refunds for disputed transactions.

## Recommended Customer Message

The dispute is in a different currency than the original transaction, so a refund cannot be processed. Please contact customer support for further assistance or clarification.

## Root Cause[](#root-cause)

-   **Currency mismatch:** The refund attempt failed because the dispute was raised in a different currency than the one used for the original transaction.
-   **Processor limitations:** The processor does not support cross-currency refunds for disputed transactions.
-   **Incorrect refund configuration:** The refund request did not align with the original transaction currency, resulting in failure.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that the dispute involves a different currency and a refund cannot be processed under these conditions.
-   Consult with the payment processor to explore alternative solutions, such as issuing a manual refund in the correct currency.
-   Advise the customer to contact their bank or card issuer for further resolution related to the disputed amount.
-   Review the transaction and dispute details to ensure currency consistency in future refund attempts.
-   Educate the finance or payments team on handling refunds for multi-currency transactions to avoid similar issues.