# gateway.dispute.debit_disputed

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

A dispute has been initiated for a debit transaction with their bank. This typically occurs when the customer does not authorize or recognize the debit, is dissatisfied with the product or service, or has identified a billing error such as a duplicate charge.

## Recommended Customer Message

Your debit payment is disputed. Contact support for help.

## Root Cause[](#root-cause)

-   **Customer-initiated dispute:** The customer has formally disputed a debit payment with their bank.
-   **Unrecognized or unauthorized debit:** The customer claims the debit was not authorized or is unfamiliar with the transaction.
-   **Product or service dissatisfaction:** The customer disputes the debit payment due to dissatisfaction with the product or service.
-   **Billing error:** The customer identified an overcharge or duplicate debit from their account.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Review the disputed debit transaction details in Chargebee and the payment gateway.
-   Contact the customer to understand the reason for the dispute and offer a resolution if possible.
-   Gather and provide supporting documentation (such as proof of authorization, invoices, or service delivery confirmation) to the payment processor if required.
-   Monitor the dispute resolution process closely and respond promptly to any chargeback or inquiry notifications.
-   Implement clearer transaction descriptors, customer-friendly return policies, and improve customer communication to reduce future disputes.