Root Cause

• Suspicion of counterfeit transaction processing by the payment processor (acquirer): The payment processor has been flagged for potential involvement in processing fraudulent or counterfeit transactions.

• Regulatory or compliance alert: Financial authorities or industry monitoring systems have identified suspicious activities linked to the payment processor.

• High volume of disputed or reversed transactions: A pattern of chargebacks or fraudulent transactions originating from the processor has raised concerns.

• Compromised merchant network: Merchants using this processor may have been targeted by fraudsters exploiting known vulnerabilities.

Troubleshooting and Solutions

• Advise the customer to carefully monitor their account for any unauthorized activity and report suspicious transactions immediately.

• Contact affected customers proactively to inform them of the situation and provide guidance on securing their accounts.

• Review and temporarily suspend high-risk transactions processed through the affected payment processor.

• Engage with the payment processor's support and compliance teams to understand the scope of the issue and receive updates.

• Consider switching to a more secure or verified payment processor if the issue persists or regulatory action is confirmed.

• Implement stronger fraud prevention controls, such as multi-factor authentication and enhanced transaction monitoring, to mitigate further risks.