Root Cause

• Invalid or expired billing agreement: The customer’s billing agreement has expired or is no longer valid for processing payments.
• Incomplete billing agreement setup: The agreement was not properly finalized or confirmed with the payment provider.
• Changes in payment provider policies: The provider may have updated their terms or requirements, affecting the validity of existing agreements.
• Customer revoked or modified the agreement: The customer may have canceled or altered their billing agreement, impacting recurring payments.

Troubleshooting and Solutions

• Ask the customer to verify and update their billing agreement details directly with their payment provider.
• We recommend that the customer reauthorize or set up a new billing agreement if the current one is invalid.
• Retry the transaction after confirming that a valid billing agreement is in place.
• Review your payment system integration to ensure proper handling and validation of billing agreements.
• If the issue persists, consult the payment provider’s support team for further assistance.