Root Cause

• Unsupported merchant country: The payment gateway does not support processing payments from the merchant’s registered country.
• Country restrictions imposed by the payment provider: The merchant’s country is restricted due to regulatory, compliance, or business policy reasons.
• Incorrect merchant country configuration: The merchant account settings may have an incorrect or unsupported country selected.
• Limited gateway coverage: The payment gateway does not offer services in the merchant’s region or country.

Troubleshooting and Solutions

• Verify the merchant account settings to ensure the correct country is configured.
• Contact the payment gateway support team to check if services are available in the merchant’s country and resolve any restrictions.
• If the gateway does not support the merchant’s country, explore alternative payment providers that operate in that region.
• Inform customers about the unavailability of payment processing and suggest alternative payment methods.
• Retry the transaction only after confirming that the merchant account is registered in a supported country.