# gateway.payment_method.card_currency_not_supported

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The card does not support transactions in the selected currency. This can happen when the card issuer does not allow multi-currency transactions, the card is region-locked, or regulatory restrictions prevent currency conversions.

## Recommended Customer Message

Your card is not supported for this currency. Please check and correct your payment details before trying again.

## Root Cause[](#root-cause)

-   **Unsupported currency:** The card issuer does not support transactions in the specified currency.
-   **Card product limitations:** Some cards, especially region-locked or local currency cards, cannot process multi-currency transactions.
-   **Gateway configuration restrictions:** Your payment gateway does not support currency conversions for the attempted card type.
-   **Regulatory restrictions:** The issuing bank prevents currency conversions based on local financial regulations.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to retry the transaction using a card that supports international or multi-currency transactions.
-   Recommend the customer contact the card issuer to confirm if currency support can be enabled for the card.
-   Verify that the merchant account, payment gateway, and Chargebee are configured to support the required transaction currency.
-   Clearly display supported currencies in the product or plan page to help customers choose the appropriate payment method.
-   Offer alternative payment methods that support multi-currency transactions.