# gateway.payment_method.card_incorrect_cvv

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The CVV/CVC code entered does not match the code registered with the card issuer. This can happen when the customer provides an incorrect, mistyped, or incomplete security code.

## Recommended Customer Message

The CVV/CVC you entered appears to be incorrect. Please double-check and try again.

## Root Cause[](#root-cause)

-   **Incorrect CVV/CVC entered:** The customer provided a wrong Card Security Code that does not match the code registered with the card issuer.
-   **Typographical errors:** The CVV/CVC code was mistyped or incomplete.
-   **Fraud prevention measures:** The card issuer flagged the transaction due to repeated incorrect CVV/CVC attempts.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to verify and re-enter the correct CVV/CVC code as printed on the card.
-   Ensure the CVV/CVC code is entered without any extra spaces or invalid characters.
-   Remove and re-add the saved card to update the CVV/CVC.
-   Retry the transaction after correcting the CVV/CVC code.
-   Recommend the customer contact the card issuer if the correct CVV/CVC is still being rejected.