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gateway

gateway.payment_method.card_invalid_expiry

We were unable to process the transaction as the customer entered an invalid payment method or there was a typo in the card expiration date. Please advise the customer to correct their payment details and attempt the transaction again. If the decline continues, they may need to contact their bank for further assistance.

Recommended Customer Message

The payment method entered is invalid or there is a typo in the card expiration date. Please correct your payment information and try again. If the issue persists, please contact your bank for assistance.

Root Cause

  • Incorrect expiration date entered: The customer mistyped the expiration month or year.
  • Expired card used: The card entered has already expired and is no longer valid for transactions.
  • Invalid date format: The expiration date was provided in an incorrect or unsupported format.
  • Outdated saved payment information: The system attempted a transaction using stored card details with an expired or invalid expiration date.

Troubleshooting and Solutions

  • Ask the customer to

    • Verify and re-enter the correct card expiration date as printed on the card.

    • Ensure the expiration date is entered in the correct format required by the payment form.

    • Use an alternative card if the current card has expired.

  • Remove and update any saved card details that contain outdated expiration dates.

  • Advise the customer to contact their bank if the correct expiration date continues to fail.