Root Cause

• Suspicious activity detected: The issuer temporarily suspended the card due to suspected fraudulent transactions.
• Overdue payments or account issues: The cardholder’s account has overdue balances or other financial issues requiring resolution.
• Security policy enforcement: The card was suspended by the issuer to protect the customer’s account until further verification.
• Pending verification or compliance checks: The issuer suspended the card pending completion of required identity or compliance verifications.

Troubleshooting and Solutions

• Advise the customer to contact their card issuer immediately to resolve the suspension.
• Recommend using an alternative active payment method to complete the transaction.
• Ask the customer to confirm whether the suspension was due to overdue payments or suspicious activity.
• Do not retry the transaction until the customer confirms the card has been reactivated.