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List of Errors
gateway

gateway.payment_method.config

The transaction could not be completed because the payment method was not found due to a configuration error. Please review your payment method settings and configuration. If the issue persists, contact your payment processor for further assistance.

Recommended Customer Message

There seems to be a problem with configuration of your payment method. Please try again later or use a different payment method.

Root Cause

  • Incorrect payment method configuration: The payment method has not been properly configured in the merchant’s payment gateway or platform.
  • Missing required credentials or settings: Essential API keys, tokens, or configuration parameters are missing or invalid.
  • Unsupported payment method: The selected payment method is not supported based on the current gateway or merchant configuration.
  • Incomplete integration setup: The payment method setup is incomplete, preventing successful processing of transactions.

Troubleshooting and Solutions

  • Review and verify the payment method configuration in the payment gateway and Chargebee platform.
  • Ensure all required API keys, tokens, and settings are correctly added and active.
  • Retry the transaction after correcting the configuration issue.
  • Contact the payment processor or gateway support team if the problem persists.
  • Offer alternative payment methods to the customer while the configuration issue is being resolved.