# gateway.payment_method.gift_card_issue

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

An issue with the gift card. This can happen when the gift card is inactive or deactivated, has insufficient balance, has expired, or has incorrect details entered.

## Recommended Customer Message

The specified gift card is not available for use at this time. Please check the card details or contact customer support for assistance.

## Root Cause[](#root-cause)

-   **Gift card inactive or deactivated:** The gift card is currently not active or has been deactivated by the issuer.
-   **Insufficient balance:** The gift card does not have enough balance to cover the transaction amount.
-   **Expired gift card:** The gift card has passed its validity period and is no longer usable.
-   **Incorrect gift card details:** The card number or associated information entered is invalid or incorrect.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to verify the gift card details and ensure they are entered correctly.
-   Ask the customer to check the available balance on the gift card before attempting the transaction again.
-   Advise the customer to use an alternative payment method if the gift card remains unavailable.
-   Recommend contacting the gift card issuer's customer support for further assistance.
-   Ensure that the payment system correctly identifies and supports valid gift card transactions.
-   Reach out to Chargebee support if the payment gateway recommends any changes in the integrations to support gift cards specifically.