# gateway.payment_method.not_found

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment method could not be found. This can happen when the payment method has been removed or deleted, the provided details are incorrect, or there is a synchronization issue between your system and the payment gateway.

## Recommended Customer Message

The payment method was not found. Please check your payment details and try again or use a different payment method.

## Root Cause[](#root-cause)

-   **Payment method removed or deleted:** The payment method was removed from the customer's account or the payment gateway.
-   **Incorrect payment details:** The payment method information provided is incomplete or contains errors.
-   **Gateway synchronization issue:** The payment method was not properly synced between the merchant system and the payment gateway.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to verify that the correct payment details have been provided.
-   Ensure the payment method is still active and available in the system.
-   Retry the transaction after confirming or updating the payment method details.
-   Recommend using a different payment method if the current one cannot be found or recovered.
-   Contact the payment processor if the issue persists despite correct information.