# gateway.technical.inconsistent_data

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

Inconsistent or conflicting data in the transaction. This happens when there is a data mismatch between systems, incorrect transaction references are used, partial updates caused incomplete data, or integration errors caused inconsistencies.

## Recommended Customer Message

An error occurred while processing your transaction. Please contact customer support for further assistance.

## Root Cause[](#root-cause)

-   **Data mismatch between systems:** The transaction data shared between the gateway and the processor is inconsistent or incomplete.
-   **Incorrect or outdated transaction references:** Transaction IDs or authorization codes provided in the request do not match the processor's records.
-   **Partial transaction updates:** An earlier attempt to process or update the transaction was interrupted, resulting in incomplete or conflicting data.
-   **Integration or API issues:** Errors in how data is passed between the merchant system, gateway, and processor caused inconsistencies.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Verify all transaction-related details (transaction IDs, payment method tokens, authorization codes) before retrying.
-   Ensure that the system sending transaction data is using up-to-date and accurate information.
-   Contact the payment gateway support team to investigate and reconcile any discrepancies in transaction records.
-   Implement safeguards to prevent incomplete or conflicting data submissions in transaction workflows.
-   Advise the customer to wait for confirmation before retrying to avoid potential duplicate charges.