Root Cause

• Downtime experienced by downstream system: Downstream processing network is experiencing temporary issues

• Scheduled or unscheduled maintenance: The payment gateway may be undergoing maintenance or facing an unplanned outage

• High network load: Increased traffic or bandwidth limitations have caused service interruptions.

• Payment Method Issue: Although this is less likely, there can be an issue with the payment method itself.

Troubleshooting and Solutions

• Retry the transaction after some time.

• Monitor Chargebee's or the gateway's status page or incident reports for real-time updates on service restoration.

• Recommend using alternative payment methods if the issue persists.

• Contact support@chargebee.com if downtime continues beyond the expected resolution time.