# gateway.technical.processor_feature_unavailable

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

A required feature from the payment processor is temporarily unavailable. This happens when the processor is experiencing downtime, a specific capability is disabled, the processor is undergoing maintenance, or there are system overload issues.

## Recommended Customer Message

The payment processor's network is currently unavailable. Please retry your transaction later.

## Root Cause[](#root-cause)

-   **Payment processor network unavailable:** The processor is experiencing downtime, preventing transactions from being processed.
-   **Feature or service temporarily disabled:** The processor is currently unable to provide a specific capability required for the transaction.
-   **Processor undergoing maintenance:** Scheduled or unplanned maintenance activities are affecting transaction processing.
-   **High transaction load or system failures:** Overload or infrastructure issues at the processor have temporarily disabled certain services.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer about the temporary unavailability and ask them to retry the transaction later.
-   Recommend using an alternative payment method if the transaction is time-sensitive.
-   Monitor the payment gateway/processor status pages or official communication channels for updates on issue resolution.
-   Contact the payment gateway support team if the issue persists or occurs frequently.
-   Set up a backup gateway in Chargebee with a different provider to use as a backup in such instances.