# gateway.technical.processor_network_issue

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

A network issue at the payment processor. This happens when there is a network-level failure in card systems, connectivity disruption between processors, network overload or outages, or technical faults in intermediary systems.

## Recommended Customer Message

There is a problem with the card or PINless Debit network. Please contact the network provider for more information.

## Root Cause[](#root-cause)

-   **Network-level failure in card systems:** The transaction could not be processed due to issues within the payment processor's network.
-   **Connectivity disruption between processors:** Communication issues between different financial networks caused the transaction to fail.
-   **High network load or outages:** The payment processor's network experienced a temporary overload or downtime.
-   **Technical faults in intermediary systems:** Failures in switching systems or routing layers impacted transaction processing.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Advise the customer to retry the transaction after some time, allowing network issues to be resolved.
-   Recommend using an alternate payment method if the issue persists or the transaction is urgent.
-   Monitor Chargebee or the gateway's status page for updates on service restoration.
-   If these issues are frequent, contact the payment gateway's support team to investigate the recurring network problems.