Root Cause

• Customer revoked ACH authorization: The customer has withdrawn permission for recurring transactions from their ACH account.

• Revocation of all authorization: All recurring payments have been canceled for the card number in the request. Contact the shopper regarding the cancellation of all transactions.

• Revocation of authorization order: The cardholder requested to stop all recurring payment transactions. Contact the shopper regarding the cancellation of all transactions.

• Regulatory compliance: Revocation was enforced based on regulatory policies or customer requests under applicable financial regulations.

Troubleshooting and Solutions

• Inform the customer that their transaction cannot be processed until they reauthorize ACH/ card payments.

• Advise the customer to contact their bank if they wish to reinstate ACH/ card authorization.

• We recommend using an alternative payment method to complete the transaction immediately.

• Ensure that the revoked authorization is properly recorded to prevent future unauthorized ACH attempts.

• Retry the transaction only after the customer successfully reinstates ACH/ card authorization.