# gateway.transaction_authorization.card_capture

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment capture failed due to an issue with the card. This happens when the card issuer rejected the capture despite a successful authorization, the card expired or was deactivated between authorization and capture, funds were no longer available, or fraud blocks were applied.

## Recommended Customer Message

Your payment could not be captured due to an issue with your card. Please check your card details and try again. If the problem persists, consider using a different payment method or contact your bank for help.

## Root Cause[](#root-cause)

-   **Card-specific issue preventing capture:** The card issuer rejected the final payment capture despite a successful authorization.
-   **Expired or deactivated card:** The card expired or was deactivated between the authorization and capture attempts.
-   **Insufficient funds at capture:** While funds were available during authorization, they were no longer available during capture.
-   **Card restrictions or fraud blocks:** The issuing bank blocked the capture due to new restrictions or detected suspicious activity.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Ask the customer to verify that their card details are correct and up to date.
-   Recommend the customer ensure sufficient funds or credit are available before retrying the transaction.
-   Suggest using an alternative payment method if the issue persists.
-   Advise the customer to contact their bank to understand and resolve any issues preventing successful payment capture.
-   Ensure the capture attempt occurs within the allowed authorization validity window to prevent expiry-related failures.