# gateway.transaction_authorization.debit_authorization_stopped

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment failed because debit authorizations have been stopped on the card. This happens when the customer requested to stop all debit transactions, the bank imposed a block, the card is inactive or closed, or fraud prevention measures were triggered.

## Recommended Customer Message

All transactions on this card have been stopped. Contact your bank to restore authorization, and try again.

## Root Cause[](#root-cause)

-   **Customer requested stop:** The customer has instructed their bank to halt all debit authorizations on the card.
-   **Bank imposed block:** The issuing bank has stopped all debit transactions due to security concerns, account issues, or regulatory restrictions.
-   **Card marked inactive or closed:** The card has been deactivated or is no longer valid for transactions.
-   **Fraud prevention measures:** The bank halted debit transactions after detecting suspicious activity.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Advise the customer to contact their bank to restore debit authorization or issue a new card if needed.
-   Suggest the customer try using an alternative payment method to complete the transaction.
-   Retry the transaction only after the customer confirms that debit authorization has been restored.
-   Clearly inform the customer about the reason for the decline and guide them through the resolution process.
-   Implement system checks to alert customers of authorization issues before transaction attempts.
-   If caused by a fraud alert, implement 3D Secure authentication to reduce fraud and have the customer confirm their purchase with the bank.