# gateway.transaction_authorization.do_not_honor

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment was declined by the issuing bank without a specific reason (Do Not Honor). This is a general decline that can occur when transaction limits are exceeded, there are account issues, or security or fraud prevention triggers are activated.

## Recommended Customer Message

Your bank has declined the transaction. Please contact your bank for more details regarding this decline.

## Root Cause[](#root-cause)

-   **General decline from bank:** The issuing bank declined the transaction without providing a specific reason.
-   **Exceeded transaction limits:** The customer has exceeded their daily or per-transaction spending limit.
-   **Account issues:** The bank account or card has unresolved issues such as insufficient funds, pending verification, or account restrictions.
-   **Security or fraud prevention trigger:** The transaction was flagged as suspicious by the bank's fraud detection systems.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Advise your customer to contact their bank for clarification on the decline reason and resolve any outstanding issues.
-   Suggest using a different payment method or card if immediate transaction completion is required.
-   Retry the transaction after some time or once the issuing bank or customer confirms the issue has been resolved.
-   Ensure the payment system provides clear error messages to guide your customers on the next steps when this decline occurs.
-   Consider implementing alternative payment options at checkout to reduce abandonment due to such declines.