Root Cause

• Unrecoverable error detected by the processor: The payment gateway or card issuer identified a critical issue that cannot be resolved by retrying the transaction.

• High-risk or security-related block: The card issuer or gateway detected a high-risk transaction and has imposed a block to prevent further attempts.

• Severe account or card issues: The card or account may be under investigation, suspended, or permanently restricted from further use.

• Regulatory or compliance enforcement: The transaction violates regulatory requirements, leading to a permanent block on this specific payment attempt.

Troubleshooting and Solutions

• Instruct the customer not to retry the transaction with the same payment method.

• We recommend contacting their card issuer directly to understand and resolve the underlying issue.

• We suggest using a different payment method to complete the transaction if immediate payment is required.

• Adjust your payment retry strategy to not do automated retries for such cases.

• Clearly communicate to the customer that repeated retry attempts are not allowed and will not succeed.

• Monitor for recurring instances of this error to identify patterns or potential configuration issues with the payment gateway.