# gateway.transaction_authorization.do_not_retry

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment failed with a permanent decline that should not be retried. This happens when an unrecoverable error is detected, the transaction is blocked due to high-risk or security concerns, there are severe account or card issues, or regulatory or compliance requirements are violated.

## Recommended Customer Message

An unspecified error occurred during the transaction. Please do not retry the transaction. Contact your card issuer for assistance in resolving this issue.

## Root Cause[](#root-cause)

-   **Unrecoverable error detected:** The payment gateway or card issuer identified a critical issue that cannot be resolved by retrying the transaction.
-   **High-risk or security-related block:** The card issuer or gateway detected a high-risk transaction and has imposed a block to prevent further attempts.
-   **Severe account or card issues:** The card or account may be under investigation, suspended, or permanently restricted from further use.
-   **Regulatory or compliance enforcement:** The transaction violates regulatory requirements, leading to a permanent block on this specific payment attempt.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Instruct the customer not to retry the transaction with the same payment method.
-   Recommend contacting their card issuer directly to understand and resolve the underlying issue.
-   Suggest using a different payment method to complete the transaction if immediate payment is required.
-   Adjust your payment retry strategy to not do automated retries for such cases.
-   Clearly communicate to the customer that repeated retry attempts are not allowed and will not succeed.
-   Monitor for recurring instances of this error to identify patterns or potential configuration issues with the payment gateway.