# gateway.transaction_authorization.payment_stopped

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment failed because a stop payment order has been placed. This happens when the customer requested to block a specific recurring debit transaction, they revoked the recurring debit authorization, the bank processed a stop payment order, or the mandate has been canceled or expired.

## Recommended Customer Message

A stop payment order has been placed on this recurring debit. Please contact your bank for more information and assistance.

## Root Cause[](#root-cause)

-   **Stop payment order initiated:** The customer has requested their bank to block a specific recurring debit transaction.
-   **Recurring debit authorization revoked:** The customer no longer authorizes the recurring payment and has instructed the bank accordingly.
-   **Bank-enforced payment block:** The bank processed a stop payment order as per customer instructions or due to account restrictions.
-   **Mandate cancellation or expiration:** The recurring debit mandate has been canceled or is no longer valid.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Advise the customer to contact their bank to review and manage the stop payment order.
-   Inform the customer that they need to provide a new authorization if they wish to continue the recurring payments.
-   Recommend using a different payment method if the customer wants to proceed with the current transaction immediately.
-   Ensure the merchant system stops future attempts to charge under the same recurring mandate unless new authorization is obtained.
-   Clearly communicate to the customer why the transaction failed and guide them through the necessary steps to reinstate recurring payments if desired.