# gateway.transaction_authorization.temp_auth_issue

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment failed due to a temporary authorization issue with the card. This happens when the card is pending activation, pending deactivation or replacement, has a temporary hold, is undergoing account maintenance, or has exceeded a purchase limit.

## Recommended Customer Message

The authorization for your transaction cannot proceed because your card is in a transitional state, such as pending activation or deactivation. Please contact your card issuer's customer service for assistance in resolving this issue.

## Root Cause[](#root-cause)

-   **Card pending activation:** The card has been issued but has not yet been activated for use.
-   **Card pending deactivation or replacement:** The card is scheduled for deactivation, possibly due to reissuance or reported issues.
-   **Temporary hold on the card:** The issuing bank has placed a temporary restriction while processing updates to the card's status.
-   **Account maintenance or verification in progress:** The cardholder's account is undergoing updates or verification, affecting card usability.
-   **Limit exceeded:** The card could have exceeded the purchase limit in a given period of time.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Advise the customer to contact their card issuer's customer service to verify and resolve the card's activation status.
-   Recommend using an alternate payment method if the issue cannot be immediately resolved.
-   Retry the transaction after the card status is confirmed as active and authorized for transactions.
-   Clearly inform the customer that transactions cannot proceed until the card's transitional state is resolved.
-   Encourage the customer to check if they have received a replacement card and ensure it is properly activated.