# gateway.transaction_processing.cardholder_billing_stop

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment failed because the customer previously requested a stop on recurring billing through their bank or payment provider. The issuing bank honored this request and is now blocking further charges on the card.

## Recommended Customer Message

We are unable to process your transaction as you have requested to cancel a recurring transaction or subscription.

## Root Cause[](#root-cause)

-   **Customer-initiated cancellation:** The customer contacted their bank or payment provider to stop future billing.
-   **Bank instructions:** The issuing bank honored the customer's request to block recurring transactions.
-   **Mandate cancellation:** In some regions, mandates for recurring payments can be revoked by the customer, leading to automatic declines for further charges.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that their transaction failed because they previously requested the cancellation of a recurring billing agreement.
-   Ask the customer to confirm if they still wish to use the service or reactivate their subscription.
-   Ask the customer to complete a new authorization or payment setup if they want to continue.
-   Check with the payment gateway to confirm the cancellation request and any restrictions applied.
-   Ensure no future billing attempts are made without customer reauthorization.