# gateway.transaction_processing.charge_not_refundable

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The refund request failed because the charge is not eligible for a refund. This can occur when the charge has already been settled, voided, or finalized in a way that disallows refunds, when the refund window has expired, or when the payment method does not support refunds.

## Recommended Customer Message

We're unable to process a refund for this charge. For more details, please contact our support team.

## Root Cause[](#root-cause)

-   **Non-refundable charge status:** The charge has already been settled, voided, or finalized in a way that disallows refunds.
-   **Gateway restrictions:** Some gateways impose limits on refunding certain types of transactions.
-   **Time limits exceeded:** The refund attempt was made outside the allowed refund window defined by the gateway or issuer.
-   **Partial or full refund already processed:** The charge may already have been refunded, fully or partially.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Check the status of the transaction in Chargebee and at the payment gateway.
-   Verify whether the charge has already been refunded or if the refund window has expired.
-   Check if the payment method supports refunds.
-   Verify that the refund amount does not exceed the available balance after previous refunds or chargebacks.
-   Inform the customer appropriately if the charge cannot be refunded through standard processing.
-   If the refund cannot be processed, consider issuing the refund through an alternative method or manually by initiating credits.