# gateway.transaction_processing.decline_rate_limit_exceeded

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment failed because the same card has been declined too many times within a short period. The gateway or card issuer has temporarily blocked further attempts as a security measure. Some issuers enforce temporary lockouts after several consecutive failed attempts.

## Recommended Customer Message

A number of recent transactions on this card have been declined. Please wait before you try again, or use a different payment method.

## Root Cause[](#root-cause)

-   **Repeated declines:** The same card has been used multiple times unsuccessfully within a short window.
-   **Fraud prevention mechanisms:** The gateway or issuer temporarily blocks further attempts to prevent potential fraud.
-   **Card issuer policies:** Some issuers enforce temporary lockouts after several consecutive failed attempts.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that too many recent attempts with their card have been declined.
-   Ask the customer to wait for some time before attempting the transaction again.
-   Ask the customer to use an alternative payment method, such as a different card, wallet, or UPI.
-   Ask the customer to contact their card issuer to check if additional security measures are being applied.
-   If smart dunning is enabled, allow your system to automatically retry the transaction later.