# gateway.transaction_processing.gift_no_balance

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment failed because the gift card has no remaining balance. This can occur when the gift card has been fully used, has expired, or was deactivated.

## Recommended Customer Message

The balance on your gift card has been depleted. Please use a different card.

## Root Cause[](#root-cause)

-   **Depleted gift card:** The gift card has already been used, and the balance is zero.
-   **Expired or inactive card:** The gift card is no longer valid or has been deactivated.
-   **Incorrect balance check:** The system attempted to charge an amount greater than the remaining balance without a partial payment fallback.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that their gift card has no remaining balance.
-   Ask the customer to use a different payment method to complete the transaction.
-   Ask the customer to contact the card issuer if they believe the card should still have funds.
-   If supported, implement logic to allow partial payment with gift cards, followed by a secondary payment method.
-   Evaluate if you want to block prepaid cards at the entry going forward if similar failures happen.