# gateway.transaction_processing.payment_attempt_failed

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment attempt failed due to incorrect payment details, card restrictions, temporary gateway issues, or an unspecified decline from the bank. This is a general failure that can have various underlying causes.

## Recommended Customer Message

Your payment attempt failed for this transaction. Please check your payment details and try again, or use a different payment method.

## Root Cause[](#root-cause)

-   **Incorrect payment details:** The card number, expiration date, CVV, or billing information entered is incorrect.
-   **Card-specific restrictions:** The payment method being used may not allow certain types of transactions (such as international payments).
-   **Temporary gateway issues:** A transient failure occurred during the transaction authorization process.
-   **Issuer declines:** The bank declined the payment without providing specific, detailed reasons.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that their payment attempt failed.
-   Ask the customer to verify that their payment details (card number, expiration date, CVV, and billing address) are correct.
-   Ask the customer to try submitting the transaction again.
-   Ask the customer to use a different payment method if the problem persists.
-   Monitor gateway error logs to identify if there are broader patterns or gateway-specific issues causing the failures.