# gateway.transaction_processing.temp_not_allowed

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

The payment was temporarily declined by the customer's bank. This can occur due to fraud detection measures, temporary card restrictions, or account-related issues that have triggered a temporary block on transactions.

## Recommended Customer Message

Your transaction has been declined by your bank. Please try a different card/payment method or contact your bank for further support.

## Root Cause[](#root-cause)

-   **Temporary bank restrictions:** The customer's bank has temporarily blocked transactions from being processed.
-   **Fraud detection measures:** The bank flagged the transaction as suspicious and declined it as a precaution.
-   **Card-specific limitations:** The card being used is temporarily not allowed for certain types of transactions (e.g., online purchases, cross-border payments).
-   **Account issues:** Problems such as overdue payments, account suspensions, or unusual activity can trigger declines.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that their transaction was declined by their bank.
-   Ask the customer to try completing the transaction using a different card or payment method.
-   Ask the customer to contact their bank to resolve any issues that might have led to the decline.
-   Retry the transaction after the customer confirms that the issue is resolved.
-   Monitor gateway logs for patterns if multiple customers experience similar declines, and escalate to the payment processor if needed.