# gateway.transaction_processing.temporary_issue

> For the complete machine-readable documentation index, see [llms.txt](https://apidocs.chargebee.com/llms.txt).


**gateway**

This operation failed due to a temporary issue at the payment gateway or network. This is typically a transient error caused by gateway downtime, network disruptions, service interruptions, or high traffic conditions that may resolve on retry.

## Recommended Customer Message

There was a temporary error processing your payment. Try again in a while.

## Root Cause[](#root-cause)

-   **Gateway downtime:** A temporary unavailability or maintenance activity at the payment gateway.
-   **Network disruptions:** Short-term connectivity issues between systems.
-   **Service interruptions:** Payment processor facing brief service instability.
-   **Timeouts or overloads:** High traffic causing delayed responses or timeouts at the gateway side.

## Troubleshooting and Solutions[](#troubleshooting-and-solutions)

-   Inform the customer that a temporary issue prevented their payment from being processed.
-   Ask the customer to retry the transaction after a short wait.
-   Ask the customer to ensure they have a stable internet connection while retrying.
-   Ask the customer to use an alternate payment method if the problem persists.
-   Configure smart retries in your system to attempt the transaction every alternate day as per the retry\_alternate\_days scenario.
-   Monitor the payment gateway's status dashboard (if available) for any ongoing service interruptions or maintenance notifications.